Terms of Service

1. Legal Definitions

As used throughout these Terms, the following words and phrases have the meanings set out below:

2. Membership

LuxeLife is a membership-based concierge service. By completing a purchase through the Luxify App, the Client enrolls in an ongoing Membership subject to the terms below.

2.1 Commencement

Membership begins immediately upon LuxeLife's receipt of payment for the Client's selected Service Plan, as confirmed by the Membership Confirmation. Service scheduling becomes available once Membership has commenced and any required onboarding steps (such as property access setup) are complete.

2.2 Automatic Renewal

All Memberships automatically renew at the end of each billing cycle (monthly or annual, as selected) for successive terms of the same length, at the then-current rate, unless the Client cancels or modifies the Membership prior to the renewal date in accordance with this Section. By purchasing a Membership, the Client expressly authorizes LuxeLife to charge the payment method on file for each renewal.

2.3 Renewal Reminders

As a courtesy, LuxeLife will send a renewal reminder via the Luxify App, email, or SMS in advance of each annual renewal date. For monthly Memberships, the Client's ongoing access to the Luxify App and monthly billing statements serve as notice of recurring renewal. Failure to receive or review a renewal reminder does not relieve the Client of responsibility for charges incurred upon renewal, nor does it extend any cancellation deadline.

2.4 Upgrading

Clients may upgrade their Service Plan at any time through the Luxify App. Upgrades take effect immediately upon confirmation, and the Client will be billed a prorated amount reflecting the difference between the current and upgraded plan for the remainder of the active billing cycle. Visit allotments and pricing under the upgraded plan apply prospectively from the date of the upgrade.

2.5 Downgrading

Clients may downgrade their Service Plan through the Luxify App. Downgrades take effect at the start of the next billing cycle; LuxeLife does not provide partial-period refunds for the difference between a higher and lower-tier plan within an active billing cycle. Visits, credits, or benefits associated with the prior, higher-tier plan that remain unused at the time of downgrade are forfeited unless otherwise stated in these Terms or required by law.

2.6 Pausing Membership

Clients may request to pause a Membership for a defined period (for example, during extended travel) by submitting a request through the Luxify App at least ten (10) business days before the desired pause date. LuxeLife will confirm the pause window in writing. Paused Memberships are not billed during the confirmed pause period, but Visit allotments do not accrue during a pause, and pause periods may be limited to a maximum duration per Membership year as set out in the Luxify App. Membership and billing automatically resume at the end of the confirmed pause period unless the Client cancels in accordance with Section 7.

2.7 Transferring Membership

Memberships are personal to the Client and the Property identified in the Membership Confirmation and are not transferable to another individual or another property without LuxeLife's prior written consent. LuxeLife may, in its discretion, permit a Membership to be transferred to a new property within LuxeLife's service area or to an immediate family member residing at the same Property, subject to a new Membership Confirmation and any applicable administrative fee.

2.8 Household Eligibility

A Membership covers services performed at the single Property identified in the Membership Confirmation on behalf of the Client and the Household Occupants residing there. Membership benefits, visit allotments, and pricing are not divisible across multiple unrelated households or properties.

2.9 Additional Properties

Clients wishing to enroll an additional property (for example, a vacation home or rental property) must purchase a separate Membership and complete a separate Membership Confirmation for that property. LuxeLife may, at its discretion, offer multi-property discounts; any such discount will be reflected in the applicable Membership Confirmation(s) and is not automatic.

2.10 Waiting Lists

Certain Service Plans, service areas, or appointment windows may have limited capacity. Where a Service Plan or area is at capacity, LuxeLife may offer the Client the option to join a waiting list through the Luxify App. Placement on a waiting list does not constitute an enrolled Membership, does not guarantee future availability, and does not obligate LuxeLife to extend an offer of Membership within any particular timeframe.

2.11 Plan Modifications

LuxeLife may modify the features, visit allotments, pricing, or terms of a given Service Plan from time to time. Material modifications affecting an active Membership will be communicated to the Client through the Luxify App, email, or SMS at least thirty (30) days before taking effect. Continued use of LuxeLife's services, or non-cancellation of the Membership, after the effective date of a material modification constitutes the Client's acceptance of the modified terms.

2.12 Right to Discontinue Plans

LuxeLife reserves the right, in its sole discretion, to discontinue, consolidate, or restructure any Service Plan. If a Service Plan is discontinued, LuxeLife will provide affected Clients with at least thirty (30) days' written notice and will offer a reasonably comparable replacement plan or a pro-rated refund of any prepaid, unused membership fees, at LuxeLife's discretion.

3. Service Limitations

3.1 Scope of Available Services

LuxeLife offers home concierge, handyman, home systems protection, household management, vendor liaison, and vehicle care services as described in the Client's selected Service Plan. The specific scope of services applicable to a given Membership is defined by the selected Service Plan and the Client's Membership Confirmation.

3.2 Expressly Excluded Services

The following services are excluded from all Service Plans unless separately approved in writing and priced by LuxeLife prior to work commencing:

• Structural repairs, additions, or renovations requiring a building permit
• Electrical, plumbing, or HVAC work that requires a state-licensed contractor beyond handyman-scope tasks
• Roof replacement or major exterior construction
• Mold remediation, asbestos abatement, or hazardous material removal
• Pest control or extermination services
• Medical, legal, financial, tax, or investment advisory services
• Childcare, eldercare, healthcare, or personal medical care
• Emergency response or licensed security services
• Any service prohibited by applicable federal, state, or local law

3.3 Coverage by Service Offering

The following breakdown identifies, on a plan-by-plan basis, what is and is not included under each LuxeLife Service Plan. This breakdown is provided for clarity and supplements, but does not replace, the specific terms of the Client's Membership Confirmation. In all cases, LuxeLife's role with respect to Third-Party Vendor work is limited to coordination, scheduling, and oversight; LuxeLife does not guarantee the pricing, availability, workmanship, or outcome of work performed by any Third-Party Vendor.

3.4 Third-Party Services

Certain services within the Guardian (Home Systems Protection) and Vendor Liaison plans are fulfilled through LuxeLife's third-party service partners. LuxeLife will coordinate these relationships on the Client's behalf but does not guarantee the performance, timeliness, or outcome of services delivered by Third-Party Vendors. The Client's recourse for any deficiencies in Third-Party Vendor work lies directly with that vendor and/or their insurance carrier.

3.5 Visit Limits & Unused Visits

Service Plan visits are allocated on an annual or plan-term basis, as specified in the Client's Membership Confirmation. Unused visits do not roll over from one plan year to the next unless LuxeLife expressly agrees to a rollover in writing. LuxeLife reserves the right to adjust service availability during periods of high demand, provided that scheduled commitments are honored or rescheduled with reasonable notice.

3.6 Handyman Scope Limitations

Handyman services are limited to tasks within the ordinary scope of non-licensed home repair and maintenance. LuxeLife Personnel will decline to perform any task that, in their professional judgment, requires a licensed trade contractor or poses an unreasonable safety risk. No additional charge will be assessed for a declined task, but the Visit will otherwise be counted as used.

3.7 Materials & Supplies

Unless otherwise stated in the Client's Membership Confirmation, all Materials, parts, and supplies required to complete a service are billed separately at cost plus a ten percent (10%) coordination and procurement fee. LuxeLife will obtain Client approval before purchasing Materials in excess of any pre-authorized threshold identified in the Membership Confirmation.

3.8 Home Wellness Inspections

Home Wellness Inspections included with certain Service Plans are visual assessments only and are not intended to replace, and should not be relied upon as a substitute for, inspections performed by licensed contractors, engineers, or professional home inspectors. LuxeLife makes no warranty, express or implied, that a Home Wellness Inspection will identify all existing or future defects, and LuxeLife shall not be liable for any condition not identified during such an inspection.

4. Client Responsibilities

To allow LuxeLife to deliver a high-touch, reliable concierge experience, the Client agrees to the following responsibilities. LuxeLife's obligations under these Terms and the applicable Service Plan are conditioned on the Client's reasonable compliance with this Section.

• Maintain active and functioning utilities (electricity, water, gas, and internet, as applicable) at the Property necessary for Personnel to safely and effectively perform requested services.
• Provide accurate, complete, and current information about the Property, household, and any known hazards or special conditions.
• Secure cash, jewelry, firearms, sensitive documents, and other valuables prior to each scheduled Visit; LuxeLife recommends that valuables be secured and stored away from active work areas prior to each Visit.
• Keep pets secured, restrained, or otherwise under control during scheduled Visits, and disclose the presence of any animal that may pose a safety risk to Personnel.
• Promptly notify LuxeLife of any known dangerous, hazardous, or unsafe condition at the Property, including structural issues, mold, pests, or environmental hazards.
• Provide working, reliable internet connectivity at the Property whenever smart home, security, or connected-device services have been requested, as such services cannot be properly performed, tested, or configured without it.
• Ensure that an individual eighteen (18) years of age or older is available to authorize work, grant access, or sign off on completed services whenever such authorization is required.
• Promptly update any access codes, smart lock credentials, or garage codes provided to LuxeLife following a change, and notify LuxeLife of the update without delay.
• Keep contact information, billing information, and emergency contact details current and accurate within the Luxify App at all times.
• Obtain any required HOA, landlord, or other third-party approvals before authorizing work at the Property.
• Communicate preferences, priorities, and feedback in a timely manner to support a high-quality service experience.

5. Liability

5.1 LuxeLife Insurance

LuxeLife maintains general liability insurance and workers' compensation coverage for all employees. Certificates of insurance are available upon written request. LuxeLife will ensure that any subcontractor performing work at the Property carries appropriate insurance, and documentation of such coverage is available upon request.

5.2 Limitation of Liability

To the fullest extent permitted by applicable law, LuxeLife's total aggregate liability for any and all claims arising out of or relating to these Terms or the Client's Membership shall not exceed the total fees paid by the Client to LuxeLife in the three (3) calendar months immediately preceding the event giving rise to the claim.

LuxeLife shall not be liable for:

• Pre-existing defects, conditions, or deferred maintenance at the Property
• Damage caused by Third-Party Vendors not directly employed by LuxeLife
• Indirect, incidental, special, punitive, or consequential damages of any kind, including lost income, loss of use, or diminished property value
• Delays or failures caused by Force Majeure events, including postponements made under Section 6.5 (Weather & Access)
• Outcomes that are a reasonable and foreseeable byproduct of the requested services, provided LuxeLife exercised reasonable professional care

5.3 Pre-Existing Conditions

Prior to or during the first Visit, LuxeLife may conduct a walkthrough to document the existing condition of the Property. Photographic records from this walkthrough serve as the baseline for any future damage assessment. Damage attributable to pre-existing conditions, normal wear and tear, or circumstances outside LuxeLife's control is not LuxeLife's responsibility.

5.4 Damage Reporting

Any damage believed to have been caused by LuxeLife Personnel must be reported to LuxeLife in writing within forty-eight (48) hours of the Visit during which the damage is alleged to have occurred. Claims reported outside this window may not be eligible for review or compensation.

Upon receipt of a timely damage claim, LuxeLife will: (a) acknowledge the claim in writing within two (2) business days; (b) conduct an internal review, which may include an on-site assessment; and (c) provide a written determination within ten (10) business days. Where LuxeLife accepts responsibility, remediation may take the form of repair, replacement at depreciated value, or a credit toward future services, at LuxeLife's reasonable discretion.

5.5 Third-Party Vendor Damage

LuxeLife is not liable for damage caused by Third-Party Vendors, even when those vendors were sourced, vetted, or coordinated by LuxeLife. The Client's sole recourse in such cases is directly against the vendor and/or their insurance carrier.

5.6 Assumption of Risk

The Client acknowledges that certain home repair, maintenance, and concierge activities carry inherent, unavoidable risks, including temporary noise, dust, minor property disruption, or short-term unavailability of certain home systems. By maintaining a Membership, the Client voluntarily assumes these inherent risks and agrees not to hold LuxeLife liable for foreseeable byproducts of services performed with reasonable professional care. This assumption of risk does not apply to damages resulting from LuxeLife's gross negligence or willful misconduct.

5.7 Client's Own Insurance

The Client is strongly encouraged to maintain adequate homeowners, renters, or property insurance, as well as automobile insurance where Vehicle Butler services are selected. LuxeLife is not responsible for losses that are or should be covered by the Client's own insurance policies, and LuxeLife may require evidence of Client insurance for certain high-value projects or for enrollment in Vehicle Butler.

5.8 Vehicle Authorization (Vehicle Butler Plans)

Clients enrolled in any Vehicle Butler plan additionally acknowledge and agree to the following:

• The Client certifies that each enrolled vehicle is properly registered, currently and legally insured, and in safe operating condition for the services requested.
• The Client authorizes LuxeLife Personnel and authorized Third-Party Vendors to access, move, and operate the enrolled vehicle solely as necessary to perform the approved Vehicle Butler services (such as washing, detailing, or transport to a service appointment).
• The Client assumes responsibility for any mechanical failure, malfunction, or pre-existing defect in the vehicle that is unrelated to LuxeLife's negligence, and LuxeLife shall not be liable for any such failure occurring during or after a Vehicle Butler service.
• The Client will maintain legally required automobile insurance coverage on each enrolled vehicle at all times and will provide proof of such coverage upon LuxeLife's request.
• LuxeLife maintains insurance covering its Personnel's operation of Client vehicles within the approved scope of Vehicle Butler services; this coverage does not extend to pre-existing mechanical issues or damage unrelated to LuxeLife's acts or omissions.

5.9 Smart Home & Security System Interaction

Where the Client's Property includes smart home or security devices — including video doorbells and cameras (e.g., Ring-type devices), alarm systems, smart locks, garage door openers, and smart thermostats — the Client understands and agrees that LuxeLife Personnel may temporarily interact with such systems solely as necessary to perform requested services (for example, disarming an alarm to enter, adjusting a thermostat during HVAC work, or using a provided smart lock code for entry). The Client is responsible for providing Personnel with any necessary access credentials, temporary codes, or disarm instructions in advance of a scheduled Visit. LuxeLife is not responsible for service delays or access issues resulting from the Client's failure to provide working credentials, and LuxeLife is not liable for the independent acts of third-party smart home platform providers (such as outages, connectivity failures, or platform errors) outside LuxeLife's control.

5.10 Right to Refuse, Suspend, or Terminate Service

LuxeLife may refuse, suspend, or terminate services to a Client, at any Visit or on an ongoing basis, where LuxeLife reasonably determines that any of the following conditions exist:

• Unsafe conditions at the Property that pose a risk to Personnel
• Aggressive, uncontrolled, or unrestrained animals present at the Property
• Abusive, threatening, harassing, or discriminatory behavior directed at Personnel
• Evidence of illegal activity at the Property
• Non-payment or a delinquent account, as described in Section 9.4
• Health hazards, including but not limited to mold, pest infestation, or unsanitary conditions
• Hoarding conditions or clutter that exceeds the scope agreed to for the requested service
• The presence of weapons or other items creating an unsafe working environment for Personnel

Where reasonably practicable, LuxeLife will provide the Client with notice of the condition giving rise to the refusal, suspension, or termination and an opportunity to remedy it before service is permanently discontinued. A Visit refused or suspended under this Section will be treated as a same-day cancellation under Section 8 (Cancellations) unless the condition was unknown to the Client and promptly remedied.

6. Payments

6.1 Fees & Pricing

All fees applicable to the Client's selected Service Plan are set out in the Membership Confirmation. Pricing is subject to change upon thirty (30) days' written notice to the Client; price changes will not affect fees already invoiced or paid for the current billing cycle.

6.2 Annual Pricing Adjustments

LuxeLife may adjust Service Plan pricing on an annual basis to reflect changes in operating costs, labor, and market conditions. Existing prepaid annual Memberships remain unchanged at their original rate through the end of the then-current prepaid term; any adjusted pricing applies only beginning with the Client's next renewal. Clients will be notified of any pricing adjustment in accordance with Section 2.11 (Plan Modifications) prior to the adjustment taking effect.

6.3 Billing Cycle

Monthly membership and subscription fees are due on the first (1st) day of each billing month. LuxeLife will charge the payment method on file automatically. Clients wishing to change their payment method must do so at least ten (10) business days before the next billing date.

6.4 Accepted Payment Methods

• ACH bank transfer (preferred; no processing fee)
• Major credit or debit cards (a 2.9% processing fee applies)
• Check payable to LuxeLife Home Concierge, LLC

LuxeLife reserves the right to require a credit card hold or deposit for large or complex projects, or for Clients enrolling in a Membership for the first time.

6.5 Late Payments

Invoices not paid within fifteen (15) calendar days of the due date will incur a late fee of one and one-half percent (1.5%) per month on the outstanding balance, compounded monthly. LuxeLife reserves the right to suspend all services until the Client's account is brought current. Repeated late payments may, at LuxeLife's discretion, result in a requirement to prepay future service terms or in termination of the Membership.

6.6 Financial Authorization

By completing a Membership Confirmation, the Client authorizes LuxeLife to charge the payment method on file for all fees incurred, including membership fees, Materials, Third-Party Vendor invoices at cost plus the coordination fee, After-Hours Services surcharges, late fees, and any other charges arising under these Terms. Pre-authorization of recurring charges does not require individual transaction approval, provided the charges are consistent with the selected Service Plan. For any single unplanned Materials purchase or expense that meets or exceeds the Client's Materials Approval Threshold, LuxeLife will obtain verbal or written Client approval before proceeding.

6.7 Disputed Charges

The Client must notify LuxeLife in writing within ten (10) business days of an invoice date to formally dispute any charge. Disputes received after this window will not be considered for adjustment. LuxeLife will review all timely disputes and provide a written response within ten (10) business days of receipt.

6.8 Taxes

The Client is responsible for any applicable sales, use, or service taxes assessed on services performed or Materials provided under these Terms, except where LuxeLife is required by law to collect and remit such taxes directly.

7. Scheduling

7.1 How to Schedule

Service Visits may be scheduled through the Luxify App, by phone, or by email to LuxeLife's designated service address. All scheduling requests are subject to Personnel availability and must be confirmed in writing (including via app confirmation) before they are considered booked.

7.2 Regular Business Hours

Standard service hours are Monday through Friday, 8:00 AM to 5:00 PM, local time. LuxeLife will make reasonable efforts to accommodate requests for After-Hours Services, subject to Personnel availability and a twenty-five percent (25%) after-hours surcharge applied to the applicable visit rate.

7.3 Rescheduling

LuxeLife will make reasonable efforts to accommodate rescheduling requests. Rescheduling requests made more than forty-eight (48) hours before a Visit will be accommodated without penalty, subject to Personnel availability. Rescheduling requests made with shorter notice will be treated under the cancellation policy in Section 8.

7.4 LuxeLife Rescheduling

In the event LuxeLife must reschedule a confirmed Visit, LuxeLife will provide as much advance notice as reasonably practicable and will offer the Client a mutually agreeable alternative date at no additional charge.

7.5 Weather & Access Conditions

LuxeLife reserves the right to postpone, reschedule, or shorten a scheduled Visit whenever weather or road conditions present an unsafe environment for Personnel, including but not limited to snowstorms, hurricanes, tropical storms, flooded or impassable roads, ice, downed trees or power lines, or an unsafe or inaccessible driveway. LuxeLife will make reasonable efforts to notify the Client as early as possible and to reschedule the affected Visit promptly. A Visit postponed under this Section will not be treated as a late cancellation and will not result in any fee or Visit deduction under Section 8.

8. Property Access

8.1 Client Authorization

The Client represents and warrants that they have full legal authority to grant LuxeLife access to the Property, and that such access does not violate any lease, HOA agreement, or other binding obligation. The Client agrees to obtain any required HOA or landlord approvals before authorizing work at the Property.

8.2 Access Methods

Property access may be granted by any of the following methods, as selected and documented in the Client's Membership Confirmation:

• Smart lock or garage access code provided securely to assigned LuxeLife Personnel
• Physical key held in a LuxeLife-managed lockbox installed at the Property
• Physical key held securely at the LuxeLife office under restricted access controls

8.3 Access Credential Security

All access credentials are stored securely and shared only with assigned LuxeLife Personnel on a strict need-to-know basis. LuxeLife will promptly notify the Client if any access device, code, or key is lost, compromised, stolen, or requires updating. Upon termination of the Membership, LuxeLife will return all physical keys, access devices, and credentials to the Client within five (5) business days.

8.4 Safe Conditions

The Client agrees to ensure that the Property is in a reasonably safe condition for LuxeLife Personnel at the time of each scheduled Visit. The Client must disclose in advance any known hazards, including structural issues, chemical storage, aggressive animals, or known health risks. LuxeLife Personnel may decline to enter or continue work at a Property that poses an unreasonable safety risk, and will notify the Client immediately.

8.5 Emergency Access

If a LuxeLife representative discovers an urgent condition at the Property (for example, a water leak, gas odor, or unsecured entry point) while the Client is unavailable, LuxeLife is authorized to: (a) attempt to reach the Client and their designated emergency contact; and (b) take reasonable protective action (such as shutting off a water supply valve or contacting emergency services) to prevent further damage or harm. LuxeLife will document and report all such actions to the Client as soon as practicable. LuxeLife will not be liable for costs reasonably incurred in taking such emergency protective action.

8.6 Smart Home & Security Systems

If the Property is equipped with smart locks, alarm systems, video doorbells or cameras, garage door openers, or other connected security devices, the Client is responsible for providing LuxeLife with any access codes, temporary credentials, or disarm instructions necessary for Personnel to enter and exit the Property safely. See Section 5.9 for additional terms governing Personnel's interaction with smart home and security systems.

8.7 Household Occupants

The Client is responsible for ensuring that all Household Occupants are made aware of each scheduled Visit in advance, including the general date, time window, and nature of the service being performed. LuxeLife is not responsible for any disruption, conflict, or inconvenience arising from a Household Occupant's lack of awareness of a scheduled Visit.

8.8 Photo & Video Documentation

LuxeLife Personnel may photograph or record video of relevant areas of the Property for strictly operational purposes, including documenting completed work, recording pre-existing conditions, tracking project status, and maintaining service records. Such materials are stored securely and treated as Confidential Information. Use of any Property images or video for marketing or promotional purposes requires a separate, written release signed by the Client. No photos or videos will include personal items, family members, guests, or pets without explicit, separate written consent.

9. Cancellations

9.1 Client Cancellation Policy

The following cancellation policy applies to all scheduled Visits:

9.2 Satisfaction Guarantee

LuxeLife stands behind the quality of its concierge experience. If the Client is not satisfied with the outcome of a Visit, the Client should notify LuxeLife within twenty-four (24) hours of the Visit's completion, and LuxeLife will make reasonable efforts to promptly correct the issue at no additional charge. This guarantee covers the quality of services performed directly by LuxeLife Personnel and does not extend to Third-Party Vendor work, Materials, or matters outside LuxeLife's reasonable control.

9.3 Membership Cancellation

The Client may cancel their Membership at any time through the Luxify App by providing thirty (30) days' written notice. LuxeLife may also terminate a Membership immediately for material breach, including non-payment, provided the Client has received written notice of the breach and has failed to cure it within ten (10) business days, or immediately under the circumstances described in Section 5.10 (Right to Refuse, Suspend, or Terminate Service).

9.4 Effect of Cancellation or Termination

Upon cancellation or termination of a Membership: (a) the Client shall pay all outstanding balances within fifteen (15) calendar days; (b) LuxeLife will return all Client property (keys, access devices, credentials) and Confidential Information within five (5) business days; and (c) any prepaid, unused plan Visits will be refunded on a pro-rated basis, less any applicable cancellation fees already applied.

9.5 Non-Solicitation

The Client agrees not to independently hire, solicit, or engage any LuxeLife employee or regular subcontractor for private work during the term of the Client's Membership and for twelve (12) months following cancellation or termination. A violation of this clause may result in a referral fee being owed to LuxeLife, as specified in the Luxify App.

10. Dispute Resolution

10.1 Good-Faith Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Client's Membership (a "Dispute"), the parties agree to first attempt resolution through good-faith direct negotiation. Either party may initiate this process by delivering written notice to the other describing the Dispute and the relief sought. The parties will have thirty (30) calendar days from delivery of such notice to attempt to resolve the Dispute through negotiation.

10.2 Mediation

If negotiation fails to resolve the Dispute within the thirty (30) day period, either party may refer the Dispute to non-binding mediation administered by a mutually agreed-upon mediator located in Baltimore City, Maryland, or a mutually convenient location. Costs of mediation will be shared equally between the parties unless otherwise agreed.

10.3 Binding Arbitration

If mediation is unsuccessful or either party declines mediation, the Dispute shall be finally resolved by binding arbitration administered under the rules of the American Arbitration Association ("AAA") then in effect. The arbitration will be conducted in Baltimore City, Maryland. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The prevailing party in any arbitration proceeding shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.

10.4 Class Action Waiver

Each party waives any right to participate in a class action lawsuit or class-wide arbitration with respect to any Dispute. All claims must be brought in the parties' individual capacities.

10.5 Exceptions

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm or protect intellectual property rights pending the outcome of arbitration.

11. Privacy

11.1 Confidentiality of Client Information

LuxeLife treats all Client information—including property details, personal schedules, access credentials, financial information, and household preferences—as strictly confidential. All LuxeLife Personnel are required to sign confidentiality agreements as a condition of employment or engagement. Client information will not be sold, rented, or disclosed to third parties except as necessary to perform services under the Client's Membership or as required by applicable law.

11.2 Data Collection & Use

LuxeLife collects personal information the Client provides during enrollment and the service process, as well as data generated through use of the Luxify App. This information is used to: (a) deliver and improve services; (b) communicate with the Client about scheduling, billing, and service updates; (c) maintain service records; and (d) comply with legal obligations. LuxeLife does not sell Client personal data to third parties for their own marketing purposes.

11.3 Luxify App Data

Use of the Luxify App is subject to LuxeLife's Privacy Policy, which is incorporated herein by reference and available at www.luxelifehomeconcierge.com/privacy-policy. The Privacy Policy describes in detail the types of data collected through the App, how that data is stored and protected, the Client's rights with respect to their data, and how to submit data access or deletion requests.

11.4 Service Documentation

Photographs, videos, and written notes taken by LuxeLife Personnel for operational and record-keeping purposes are stored securely and treated as Confidential Information. These materials will not be used for marketing or promotional purposes without a separate, signed written release from the Client. The Client may request deletion of service documentation upon cancellation of their Membership, subject to LuxeLife's legal record-retention obligations.

11.5 Maryland Privacy Law

LuxeLife's data practices are designed to comply with applicable Maryland law, including the Maryland Personal Information Protection Act (MPIPA), as well as applicable federal privacy laws. If the Client believes their privacy rights have been violated, the Client should contact LuxeLife in writing at the address below.

12. Intellectual Property

12.1 Ownership

The Luxify App, and all associated software, source code, design elements, and functionality, together with LuxeLife's name, logos, trademarks, service marks, website content, marketing materials, and all other service materials (collectively, the "LuxeLife IP"), are the exclusive property of LuxeLife Home Concierge, LLC or its licensors and are protected by applicable intellectual property laws.

12.2 Limited License

LuxeLife grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Luxify App solely for the Client's personal, non-commercial use in connection with their Membership. This license does not grant the Client any ownership interest in the LuxeLife IP.

12.3 Restrictions

The Client agrees not to copy, modify, reverse-engineer, distribute, publicly display, or create derivative works based on any LuxeLife IP, and not to use LuxeLife's name, branding, or trademarks in any manner without LuxeLife's prior written consent. Any unauthorized use of the LuxeLife IP immediately terminates the license granted in this Section.

13. Communications

13.1 Official Communications

By enrolling in a Membership, the Client consents to receive communications from LuxeLife via push notification, email, and SMS/text message through the Luxify App and the contact information on file. Push notifications, emails, SMS messages, and in-app service reminders sent by LuxeLife constitute official communications for purposes of these Terms, including notices regarding scheduling, billing, Membership changes, and renewal reminders, except where these Terms expressly require written notice delivered by another method (such as formal legal notices under Section 14.8).

13.2 Communication Preferences

The Client may manage certain communication preferences (such as marketing messages) through the Luxify App; however, the Client may not opt out of essential service, billing, and account communications necessary for LuxeLife to administer the Membership.

13.3 Electronic Communications Consent

The Client agrees to receive legally required disclosures electronically and consents to electronic recordkeeping through the Luxify App.

14. No Professional Advice

All information, recommendations, maintenance suggestions, repair priorities, Home Wellness Inspection findings, vendor referrals, project management guidance, and related communications provided by LuxeLife, its Personnel, and the Luxify App are for general informational and operational purposes only. Nothing provided by LuxeLife under these Terms or any Membership constitutes, or should be construed or relied upon as, professional engineering, architectural, structural, legal, financial, tax, insurance, home inspection, or any other licensed professional advice.

LuxeLife strongly encourages Clients to consult qualified licensed professionals — including but not limited to licensed home inspectors, structural engineers, architects, attorneys, financial advisors, and insurance professionals — before making significant decisions regarding the Property based on information or recommendations provided by LuxeLife. LuxeLife assumes no liability for any decision made in reliance on information or recommendations provided in the course of services without independent professional verification where such verification is warranted.

15. Service Area

LuxeLife's services are available exclusively within LuxeLife's designated service area, as listed in the Luxify App and updated from time to time. Current service coverage includes Howard County, Montgomery County, and contiguous areas of the greater Baltimore-Washington corridor as expressly listed in the App. The Property identified in the Client's Membership Confirmation must be located within the designated service area at all times.

If the Client permanently relocates to a property outside LuxeLife's designated service area, the Client must notify LuxeLife promptly. In such event, LuxeLife may, at its discretion: (a) transfer the Membership to a new property within the service area; (b) pause the Membership pending re-enrollment at an eligible address; or (c) terminate the Membership effective as of the relocation date with a pro-rated refund of any prepaid, unused fees. LuxeLife will not be obligated to perform services at any property located outside the designated service area, and service limitations or delays arising from travel distances at the outer edges of the service area are not grounds for a refund or dispute.

16. Third-Party Vendor Payment Responsibility

Unless expressly stated otherwise in the applicable Service Plan (such as the parts-and-labor coverage included in certain Guardian sub-plans), the Client is solely responsible for payment of all invoices issued by Third-Party Vendors for work coordinated or referred by LuxeLife. LuxeLife's role in all such engagements is limited to coordination, scheduling, vetting, and oversight; LuxeLife does not pay, advance, guarantee, or become liable for Third-Party Vendor invoices on the Client's behalf unless it has expressly assumed that obligation in a written Service Plan description.

Before any Third-Party Vendor work commences, LuxeLife will, where practicable, obtain and share with the Client a written quote for the scope of work. The Client's authorization to proceed — whether communicated in writing, through the Luxify App, or verbally confirmed — constitutes the Client's agreement to pay the Third-Party Vendor directly upon completion of the work. Any dispute between the Client and a Third-Party Vendor regarding invoice amounts, workmanship, or scope must be resolved directly between the Client and the vendor. LuxeLife will assist in good faith with communication and documentation but is not a party to the financial relationship between the Client and any Third-Party Vendor.

17. Cybersecurity & App Availability

LuxeLife employs reasonable administrative, technical, and physical safeguards designed to protect Client data, the Luxify App, and LuxeLife's systems against unauthorized access, cyberattacks, data breaches, and similar threats. However, no system of security controls can guarantee absolute protection, and LuxeLife cannot warrant that the Luxify App will be available without interruption or that all data will be immune from unauthorized access beyond LuxeLife's reasonable control.

LuxeLife shall not be liable for: (a) unauthorized access to Client data resulting from circumstances outside LuxeLife's reasonable control, including sophisticated cyberattacks or vulnerabilities in third-party platforms or telecommunications infrastructure; (b) temporary unavailability of the Luxify App due to scheduled maintenance, internet outages, carrier disruptions, or Force Majeure events; or (c) loss of data resulting from events beyond LuxeLife's reasonable control. In the event of a confirmed data breach affecting Client personal information, LuxeLife will notify affected Clients in accordance with applicable Maryland law, including the Maryland Personal Information Protection Act.

18. Emergency Service Clarification

Where a Service Plan references "24-hour emergency availability" or similar language (for example, within the Guardian Home Systems Protection plan), such language refers exclusively to LuxeLife's commitment to expedited coordination and dispatch efforts during the applicable hours — specifically, prioritized attempts to reach and schedule an appropriate service provider outside of standard Business Day hours.

"Emergency availability" and related terms do not constitute a guarantee of: (a) immediate on-site Personnel response within any specified timeframe; (b) same-day restoration of any utility, system, or appliance; (c) repair or remedy within any particular period; or (d) the availability of a specific Third-Party Vendor outside normal business hours. Response times depend on Personnel and vendor availability, geographic distance, the nature of the issue, and other factors outside LuxeLife's control. For true life-safety emergencies, the Client should contact emergency services (911) directly.

19. Feedback & Testimonials

LuxeLife welcomes feedback, reviews, and testimonials from its Members as part of its commitment to a continuously refined, luxury concierge experience.

If the Client voluntarily submits a review, testimonial, rating, or other feedback to LuxeLife through the Luxify App, by email, or through any other channel, LuxeLife may request the Client's consent to use that content for marketing, promotional, and brand-building purposes (such as on the LuxeLife website, in social media content, or in print materials). LuxeLife will not use any Client testimonial, name, photograph, or likeness in connection with marketing or promotional activities without first obtaining the Client's separate, explicit written consent, which may be provided electronically. Clients may withdraw such consent at any time by notifying LuxeLife in writing; previously published content will be removed within a reasonable time following receipt of a withdrawal request.

20. Governing Law & General Provisions

20.1 Governing Law & Venue

These Terms and all Memberships with LuxeLife are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law principles. Any legal proceedings not subject to the arbitration provisions of Section 10 shall be brought exclusively in the state or federal courts located in Baltimore City, Maryland, and the parties consent to personal jurisdiction in those courts.

20.2 Entire Agreement

These Terms, together with the Client's Membership Confirmation(s) and any written addenda, constitute the entire agreement between the Client and LuxeLife with respect to the subject matter hereof, and supersede all prior and contemporaneous negotiations, representations, warranties, and agreements, whether oral or written.

20.3 Amendments

LuxeLife may update these Terms from time to time. Material changes will be communicated to the Client in writing at least thirty (30) days before taking effect. The Client's continued use of LuxeLife's services after the effective date of any revised Terms constitutes acceptance of those changes.

20.4 Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

20.5 Waiver

Failure or delay by either party to enforce any provision of these Terms in any instance will not constitute a waiver of that party's right to enforce the same or any other provision in the future. Waivers must be in writing to be effective.

20.6 Independent Contractor

LuxeLife operates as an independent contractor. Nothing in these Terms or any Membership creates an employment, partnership, joint venture, agency, or fiduciary relationship between LuxeLife and the Client. LuxeLife Personnel are not employees of the Client.

20.7 Assignment

The Client may not assign these Terms or any Membership, or any rights or obligations hereunder, without LuxeLife's prior written consent. LuxeLife may assign its rights and obligations in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, provided that the assignee agrees in writing to be bound by these Terms.

20.8 Notices

All formal legal notices required or permitted under these Terms must be in writing and delivered to LuxeLife at 403 North Charles Street, Suite 100, Baltimore, MD 21201 or to the Client at the address on file in the Luxify App, by: (a) personal delivery; (b) certified U.S. mail, return receipt requested; or (c) email to the designated contact address with confirmation of receipt. Notices are effective upon confirmed receipt. Routine service, billing, and scheduling communications are governed by Section 13 (Communications).

20.9 Force Majeure

Neither party will be liable for any delay or failure to perform obligations under these Terms (other than payment obligations) to the extent caused by a Force Majeure event, provided the affected party gives prompt notice to the other and uses reasonable efforts to resume performance as quickly as possible.

20.10 Contact Information

Send formal written notices and legal correspondence to the mailing address below, or to the designated email address on file in the Luxify App.

• LuxeLife Home Concierge, LLC
• Address: 403 North Charles Street, Suite 100, Baltimore, MD 21201
• Phone: 1-240-955-LUXE
• Email: info@luxelifehomeconcierge.com
• www.luxelifehomeconcierge.com

Acknowledgment & Acceptance

Because LuxeLife memberships are purchased exclusively online through the Luxify App, the Client's acceptance of these Terms occurs electronically. By completing checkout and generating a Membership Confirmation, the Client confirms that they have read, understood, and agree to be bound by these Terms of Service in their entirety. The Client further agrees that electronic records, electronic signatures, electronic checkboxes, and electronic acceptance through the Luxify App constitute the Client's legal signature and satisfy any requirement for a signed writing to the fullest extent permitted by applicable law. This electronic acceptance constitutes a legally binding agreement between the Client and LuxeLife Home Concierge, LLC to the same extent as a handwritten signature.

• Required checkbox: "I have read and agree to the Terms of Service."
• Required checkbox: "I acknowledge that my membership renews automatically until canceled in accordance with the Terms of Service."
• Required checkbox (if applicable): "I authorize LuxeLife personnel to access my property using the methods I provide."
• Conditional checkbox (Vehicle Butler only): "I authorize LuxeLife personnel to operate my enrolled vehicle as described in the Terms of Service."