Terms of Service

1. Definitions

As used throughout these Terms and, except where separately defined, throughout the Service Agreement, the following words and phrases have the meanings set out below:

2. Eligibility

2.1 Age and Legal Capacity Requirement

Use of the Luxify App is available only to individuals who are at least eighteen (18) years of age, consistent with Maryland General Provisions § 1-401 (establishing 18 as the age of majority in Maryland), and who have the full legal capacity, right, and authority to enter into a binding agreement under applicable law. By taking any of the following actions, a person represents and warrants that they satisfy these eligibility requirements:

• Creating a Luxify App account;
• Purchasing or maintaining a LuxeLife Membership;
• Authorizing services to be performed at the Property;
• Authorizing charges, payments, or Materials purchases; and
• Authorizing LuxeLife Personnel to access the Property associated with the Membership.

2.2 Ineligible Users

Individuals who do not satisfy the eligibility requirements in Section 2.1 may not create a Luxify App account, purchase a Membership, or authorize services. LuxeLife reserves the right to suspend or terminate any account that it believes, in good faith, was created by or on behalf of an individual who does not satisfy these requirements. A Client who provides a false age representation in connection with creating an account or purchasing a Membership assumes full responsibility for any consequences arising from that misrepresentation.

2.3 Age Confirmation at Registration

At the time of account registration, the Client will be required to affirmatively confirm: “By continuing, I confirm that I am at least 18 years old and have the legal capacity and authority to enter into this agreement.” This confirmation is a mandatory condition of account creation.

3. Intellectual Property

3.1 Ownership

The Luxify App, and all associated software, source code, design elements, and functionality, together with LuxeLife’s name, logos, trademarks, service marks, website content, marketing materials, and all other service materials (collectively, the “LuxeLife IP”), are the exclusive property of LuxeLife Home Concierge Services LLC or its licensors and are protected by applicable intellectual property laws.

3.2 Limited License

LuxeLife grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Luxify App solely for the Client’s personal, non-commercial use in connection with their Membership. This license does not grant the Client any ownership interest in the LuxeLife IP.

3.3 Restrictions

The Client agrees not to copy, modify, reverse-engineer, distribute, publicly display, or create derivative works based on any LuxeLife IP, and not to use LuxeLife’s name, branding, or trademarks in any manner without LuxeLife’s prior written consent. Any unauthorized use of the LuxeLife IP immediately terminates the license granted in this Section.

4. Cybersecurity & App Availability

LuxeLife employs reasonable administrative, technical, and physical safeguards designed to protect Client data, the Luxify App, and LuxeLife’s systems against unauthorized access, cyberattacks, data breaches, and similar threats. However, no system of security controls can guarantee absolute protection, and LuxeLife cannot warrant that the Luxify App will be available without interruption or that all data will be immune from unauthorized access beyond LuxeLife’s reasonable control.

LuxeLife shall not be liable for: (a) unauthorized access to Client data resulting from circumstances outside LuxeLife’s reasonable control, including sophisticated cyberattacks or vulnerabilities in third-party platforms or telecommunications infrastructure; (b) temporary unavailability of the Luxify App due to scheduled maintenance, internet outages, carrier disruptions, or Force Majeure events; or (c) loss of data resulting from events beyond LuxeLife’s reasonable control. In the event of a confirmed data breach affecting Client personal information, LuxeLife will notify affected Clients in accordance with applicable Maryland law, including the Maryland Personal Information Protection Act.

5. Communications

5.1 Official Communications

By creating a Luxify account, the Client consents to receive communications from LuxeLife via push notification, email, and SMS/text message through the Luxify App and the contact information on file. Push notifications, emails, SMS messages, and in-app service reminders sent by LuxeLife constitute official communications for purposes of these Terms and the Service Agreement, including notices regarding scheduling, billing, Membership changes, and term expiration reminders, except where a formal legal notice delivered by another method is expressly required (see Section 9.8, Notices).

5.2 Communication Preferences

The Client may manage certain communication preferences (such as marketing messages) through the Luxify App; however, the Client may not opt out of essential service, billing, and account communications necessary for LuxeLife to administer the Membership.

5.3 Electronic Communications Consent

The Client agrees to receive legally required disclosures electronically and consents to electronic recordkeeping through the Luxify App.

6. Privacy

6.1 Confidentiality of Client Information

LuxeLife treats all Client information — including property details, personal schedules, access credentials, financial information, and household preferences — as strictly confidential. All LuxeLife Personnel are required to sign confidentiality agreements as a condition of employment or engagement. Client information will not be sold, rented, or disclosed to third parties except as necessary to perform services under the Client’s Membership or as required by applicable law.

6.2 Data Collection & Use

LuxeLife collects personal information the Client provides during account registration and the service process, as well as data generated through use of the Luxify App. This information is used to: (a) deliver and improve services; (b) communicate with the Client about scheduling, billing, and service updates; (c) maintain service records; and (d) comply with legal obligations. LuxeLife does not sell Client personal data to third parties for their own marketing purposes, and does not use Client personal data for targeted advertising.

6.3 Luxify App Privacy Policy

Use of the Luxify App is subject to LuxeLife’s Privacy Policy, which is incorporated herein by reference and available at www.luxelifehomeconcierge.com/privacy-policy. The Privacy Policy describes in detail the types of data collected through the App, how that data is stored and protected, the Client’s rights with respect to their data, and how to submit data access or deletion requests.

6.4 Service Documentation

Photographs, videos, and written notes taken by LuxeLife Personnel for operational and record-keeping purposes are stored securely and treated as Confidential Information. These materials will not be used for marketing or promotional purposes without a separate, signed written release from the Client. The Client may request deletion of service documentation upon cancellation of their Membership, subject to LuxeLife’s legal record-retention obligations.

6.5 Maryland Privacy Law

LuxeLife’s data practices are designed to comply with applicable Maryland law, including the Maryland Personal Information Protection Act (MPIPA) and the Maryland Online Data Privacy Act (MODPA), as well as applicable federal privacy laws. Consistent with MODPA requirements, LuxeLife does not process personal data for targeted advertising or sell personal data of consumers known or reasonably known to be under eighteen (18) years of age. If the Client believes their privacy rights have been violated, the Client should contact LuxeLife in writing at the address in Section 10 (Contact Information).

6.6 Minors, Children, and Age-Restricted Services

The Luxify App and all LuxeLife services are intended exclusively for individuals who are eighteen (18) years of age or older. Individuals under eighteen (18) years of age may not independently create a Luxify App account, purchase a Membership, or authorize services.

LuxeLife does not knowingly permit individuals under eighteen (18) to maintain an active customer account. If LuxeLife learns or has reason to believe that an account was created by, or is being used by, an individual who does not satisfy the eligibility requirements of Section 2, LuxeLife may, in its discretion, suspend or terminate the account and address any associated personal information as required by applicable law.

LuxeLife does not knowingly collect personal information from children under thirteen (13) years of age in violation of the Children’s Online Privacy Protection Act (“COPPA”), 15 U.S.C. § 6501 et seq. The Luxify App is designed as a general-audience service for adults and implements neutral age-confirmation mechanisms at registration to prevent participation by individuals under eighteen (18). If LuxeLife discovers that it has inadvertently collected personal information from a child under thirteen (13) without verifiable parental consent, LuxeLife will promptly delete such information consistent with its obligations under COPPA and notify the applicable regulatory authority as required.

7. Feedback & Testimonials

LuxeLife welcomes feedback, reviews, and testimonials from its Members as part of its commitment to a continuously refined, luxury concierge experience.

If the Client voluntarily submits a review, testimonial, rating, or other feedback to LuxeLife through the Luxify App, by email, or through any other channel, LuxeLife may request the Client’s consent to use that content for marketing, promotional, and brand-building purposes (such as on the LuxeLife website, in social media content, or in print materials). LuxeLife will not use any Client testimonial, name, photograph, or likeness in connection with marketing or promotional activities without first obtaining the Client’s separate, explicit written consent, which may be provided electronically. Clients may withdraw such consent at any time by notifying LuxeLife in writing; previously published content will be removed within a reasonable time following receipt of a withdrawal request.

8. Dispute Resolution

This Section governs any dispute relating to these Terms, the Service Agreement, or any Membership. It is incorporated by reference into, and applies equally to, the Service Agreement.

8.1 Good-Faith Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Service Agreement, or the Client’s Membership (a “Dispute”), the parties agree to first attempt resolution through good-faith direct negotiation. Either party may initiate this process by delivering written notice to the other describing the Dispute and the relief sought. The parties will have thirty (30) calendar days from delivery of such notice to attempt to resolve the Dispute through negotiation.

8.2 Mediation

If negotiation fails to resolve the Dispute within the thirty (30) day period, either party may refer the Dispute to non-binding mediation administered by a mutually agreed-upon mediator located in Howard County, Maryland, or a mutually convenient location. Costs of mediation will be shared equally between the parties unless otherwise agreed.

8.3 Binding Arbitration

If mediation is unsuccessful or either party declines mediation, the Dispute shall be finally resolved by binding arbitration administered under the rules of the American Arbitration Association (“AAA”) then in effect. The arbitration will be conducted in Howard County, Maryland. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The prevailing party in any arbitration proceeding shall be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.

8.4 Class Action Waiver

Each party waives any right to participate in a class action lawsuit or class-wide arbitration with respect to any Dispute. All claims must be brought in the parties’ individual capacities.

8.5 Exceptions

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm or protect intellectual property rights pending the outcome of arbitration.

9. Governing Law & General Provisions

This Section is incorporated by reference into, and applies equally to, the Service Agreement.

9.1 Governing Law & Venue

These Terms, the Service Agreement, and all Memberships with LuxeLife are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-law principles. Any legal proceedings not subject to the arbitration provisions of Section 8 shall be brought exclusively in the state or federal courts located in Howard County, Maryland, and the parties consent to personal jurisdiction in those courts.

9.2 Entire Agreement

These Terms, the Service Agreement, the Client’s Membership Confirmation(s), and any written addenda, together constitute the entire agreement between the Client and LuxeLife with respect to the subject matter hereof, and supersede all prior and contemporaneous negotiations, representations, warranties, and agreements, whether oral or written.

9.3 Amendments

LuxeLife may update these Terms or the Service Agreement from time to time. Material changes will be communicated to the Client in writing at least thirty (30) days before taking effect. The Client’s continued use of LuxeLife’s services after the effective date of any revised Terms or Service Agreement constitutes acceptance of those changes.

9.4 Severability

If any provision of these Terms or the Service Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed. The remaining provisions will continue in full force and effect.

9.5 Waiver

Failure or delay by either party to enforce any provision of these Terms or the Service Agreement in any instance will not constitute a waiver of that party’s right to enforce the same or any other provision in the future. Waivers must be in writing to be effective.

9.6 Independent Contractor

LuxeLife operates as an independent contractor. Nothing in these Terms, the Service Agreement, or any Membership creates an employment, partnership, joint venture, agency, or fiduciary relationship between LuxeLife and the Client. LuxeLife Personnel are not employees of the Client.

9.7 Assignment

The Client may not assign these Terms, the Service Agreement, or any Membership, or any rights or obligations hereunder, without LuxeLife’s prior written consent. LuxeLife may assign its rights and obligations in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, provided that the assignee agrees in writing to be bound by these Terms and the Service Agreement.

9.8 Notices

All formal legal notices required or permitted under these Terms or the Service Agreement must be in writing and delivered to LuxeLife at 403 North Charles Street, Suite 100C, Baltimore, MD 21201 or to the Client at the address on file in the Luxify App, by: (a) personal delivery; (b) certified U.S. mail, return receipt requested; or (c) email to the designated contact address with confirmation of receipt. Notices are effective upon confirmed receipt. Routine service, billing, and scheduling communications are governed by Section 5 (Communications).

9.9 Force Majeure

Neither party will be liable for any delay or failure to perform obligations under these Terms or the Service Agreement (other than payment obligations) to the extent caused by a Force Majeure event, provided the affected party gives prompt notice to the other and uses reasonable efforts to resume performance as quickly as possible.

10. Contact Information

LuxeLife Home Concierge Services LLC, 403 North Charles Street, Suite 100C, Baltimore, MD 21201.

Phone: 1-240-955-LUXE. Email: info@luxelifehomeconcierge.com. Web: www.luxelifehomeconcierge.com.

Send formal written notices and legal correspondence to the mailing address above, or to the designated email address on file in the Luxify App.