Privacy Policy

1. Who We Are

LuxeLife Home Concierge Services LLC is a premium membership-based home concierge company that helps clients manage, maintain, and care for their homes through a dedicated team of professionals. The Service is operated from Howard County, Maryland, and is available exclusively to users within the United States.

For purposes of applicable privacy law, LuxeLife is the "controller" (or equivalent) of personal information collected through the Service — meaning we determine the purposes and means by which that information is processed.

Questions or concerns about this Policy or our data practices may be directed to: privacy@luxelifehomeconcierge.com.

2. Eligibility and Age Requirements

2.1 18+ Service

The Service is intended only for individuals who are at least eighteen (18) years of age, consistent with the age of majority under Maryland General Provisions § 1-401. Individuals under eighteen (18) may not independently create a Luxify account, purchase a Membership, or authorize services through the Service.

2.2 Age Confirmation

At the time of account registration and at checkout, users are required to affirmatively confirm: "By continuing, I confirm that I am at least 18 years old and have the legal capacity and authority to enter into this agreement." This confirmation is a mandatory condition of account creation and Membership enrollment, and constitutes a representation that the user satisfies the eligibility requirements of our Terms of Service.

2.3 Unauthorized Accounts

LuxeLife does not knowingly permit individuals under eighteen (18) to maintain an active account or Membership. If LuxeLife learns or has reason to believe that an account was created by, or is being actively used by, an individual who does not satisfy the eligibility requirements, LuxeLife may suspend or terminate the account and will address any associated personal information as required by applicable law, which may include deletion or anonymization.

2.4 Children Under 13 — COPPA

LuxeLife does not knowingly collect personal information from children under thirteen (13) years of age in violation of the Children's Online Privacy Protection Act ("COPPA"), 15 U.S.C. § 6501 et seq. The Service is a general-audience adult service and implements neutral age-confirmation mechanisms at account registration to screen for users under eighteen (18). Because the Service's minimum age is 18 — well above COPPA's threshold — any collection of personal information from a child under 13 would be inadvertent and contrary to our practices.

If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will promptly delete or anonymize that information consistent with our COPPA obligations and will notify the applicable regulatory authority as required. If you believe a child under 13 has provided personal information through the Service, please contact us immediately at privacy@luxelifehomeconcierge.com.

3. Information We Collect

We collect personal information in the following ways:

3.1 Information You Provide Directly

When you create an account, purchase a Membership, or use the Service, you may provide:

• Account information: your name, username, and password. Authentication is handled by a third-party authentication provider. Passwords are stored in hashed form using industry-standard cryptographic hashing. We never store or have access to your password in plain text.
• Contact information: your email address and phone number.
• Property information: your service address and any property details you share in connection with scheduling or service delivery (such as access instructions, home system details, or special conditions).
• Payment information: payments are processed by Stripe, Inc. ("Stripe"). When you submit payment information electronically, your card details are collected and processed through Stripe. We may also accept payment card information by phone. When card information is provided by phone, an authorized LuxeLife representative enters the information directly into Stripe, and call recording is paused while payment card information is being provided and entered. We do not store or retain full payment card numbers in our systems or call recordings. We may receive and retain limited payment-related information from Stripe, such as payment confirmation, the last four digits of your card, card brand, and billing details, for account, payment, and order management purposes. Stripe processes payment information in accordance with its own privacy policy.
• Service preferences and communications: preferences, priorities, service notes, feedback, and other information you provide when scheduling or communicating with LuxeLife about your Membership.
• Age and eligibility confirmation: your affirmative confirmation at registration that you are at least 18 years old, as described in Section 2.2.
• Information about others: in the course of using the Service, you may provide LuxeLife with personal information about other individuals, such as a spouse, partner, family member, household employee, or guest — for example, information about household schedules, access preferences, or special instructions. If you provide personal information about another person, you represent that you have the authority to share that information on their behalf and, where required by applicable law, have provided any necessary notice to or obtained any required consent from that individual. LuxeLife will use information about other household members only as necessary to perform the services you have requested.
• Giveaway entries: if you enter a LuxeLife giveaway, the entry form collects your name, email address, phone number, home address (including ZIP code), home type, the services you are interested in, how you heard about LuxeLife, your age range, your Instagram handle and Facebook name if you choose to provide them, and whether you chose to receive marketing email from us. Giveaway entries are stored in a restricted database table that is not readable by the public or by other users; only authorized LuxeLife staff can access it. The Official Giveaway Rules at www.luxelifehomeconcierge.com/giveaway-terms describe how entry information is used.

3.2 Information Collected Automatically

When you use the Service, we and our service providers automatically collect certain technical and usage information, including:

• Device and technical data: IP address, device type and identifiers, operating system, browser type and version, and language settings.
• Usage data: pages or screens visited, features used, actions taken, session duration, referring URLs, and error logs.
• Cookies and similar technologies: as described in Section 3.3 below.

This information is used to operate, maintain, secure, and improve the Service, and to diagnose technical issues. We do not use automatically collected data to build profiles for targeted advertising.

3.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, maintain session security, and understand how the Service is used (analytics). Specifically:

• Essential cookies: required for the Service to function (e.g., session authentication, security tokens). These cannot be disabled without impairing Service functionality.
• Functional cookies: remember your preferences and settings.
• Analytics cookies: help us understand how users interact with the Service, through analytics services. These services may collect information through cookies. We do not use analytics data for targeted advertising.

You can control or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent certain features from working correctly. We do not respond to "Do Not Track" signals at this time; however, we will update this Policy if our practices change.

3.4 Information from Third Parties

We may receive limited information about you from third-party service providers who assist us in operating the Service (such as payment processors, authentication providers, and analytics providers), solely as necessary for those providers to perform their services. We do not purchase personal data about you from data brokers or other commercial sources.

4. How We Use Your Information

We use the personal information we collect only for the following purposes:

• Account creation and management: to create, verify, and maintain your Luxify account.
• Service delivery: to schedule and manage Membership services, coordinate Personnel, and fulfill service requests at your property.
• Payment processing: to process Membership fees, installment payments, and any additional charges authorized by you.
• Communication: to send service confirmations, scheduling updates, billing statements, Membership term reminders, and responses to your inquiries. We send marketing and promotional email (news, special offers, and similar messages) only to people who have affirmatively opted in, for example by checking the optional marketing box on a giveaway entry form. Every marketing email includes an unsubscribe link, and you may opt out at any time as described in Section 15.2. Use of client testimonials or content for general promotional purposes (website, social media, etc.) is addressed separately in Section 6.6 and is consent-based only.
• Service improvement: to analyze usage data and improve the features, performance, and user experience of the Service.
• Security and fraud prevention: to detect, investigate, and prevent unauthorized access, fraudulent activity, abuse, and security incidents.
• Legal compliance: to comply with applicable federal, state, and local legal obligations, including tax, accounting, and record-keeping requirements.
• Enforcement: to enforce our Terms of Service, protect our rights and the rights of our Personnel and other users, and respond to legal process.

We do not use your personal information for targeted advertising. We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes.

5. Legal Basis for Processing

Where applicable law requires us to identify a legal basis for processing your personal information, we rely on the following:

• Contract performance: processing necessary to provide the Service, fulfill your Membership, process payments, and communicate with you about your account.
• Legitimate interests: processing for security, fraud prevention, service improvement, and enforcement of our Terms of Service, where those interests are not overridden by your privacy rights.
• Legal obligation: processing required to comply with applicable law, including tax obligations, record-retention requirements, and regulatory requests.
• Consent: where we rely on your consent (for example, to send you marketing email you opted in to, or for the use of your testimonial or likeness in marketing materials), you may withdraw your consent at any time by using the unsubscribe link in any marketing email, by contacting us at privacy@luxelifehomeconcierge.com, or through the settings available in the Luxify App. LuxeLife obtains separate, explicit consent for any such uses, and withdrawing consent does not affect your Membership or any giveaway entry.

6. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for targeted advertising or for the independent commercial benefit of those third parties. We share your information only in the following limited circumstances:

6.1 Service Providers

We may disclose personal information to third-party service providers that perform services on our behalf or assist us in operating our business. These may include providers of payment processing, account authentication, web hosting and cloud infrastructure, email and SMS communications, customer support, security, and analytics services.

These providers may access or process personal information as reasonably necessary to provide their services to us and as otherwise permitted by applicable law and their agreements with us.

6.2 LuxeLife Personnel and Subcontractors

We share necessary service and scheduling information — such as your service address, access instructions, and service preferences — with the LuxeLife Personnel assigned to your account, solely to perform the services you have requested. All Personnel and subcontractors are required to maintain the confidentiality of your information as a condition of their engagement with LuxeLife.

6.3 Third-Party Vendors Coordinated on Your Behalf

If you authorize LuxeLife to coordinate a Third-Party Vendor for services at your Property (for example, under a Vendor Liaison plan), we may share your service address and relevant project information with that vendor solely for the purpose of performing the authorized work. The Third-Party Vendor's handling of your information is governed by its own privacy practices; LuxeLife is not responsible for how Third-Party Vendors handle information they receive directly from you or in connection with their own services.

6.4 Legal and Regulatory Requirements

We may disclose your personal information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights, property, or safety of LuxeLife, our Personnel, our users, or the public; or (c) detect, prevent, or address fraud, security, or technical issues.

6.5 Business Transfers

If LuxeLife is involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you in advance via the Luxify App or email if your personal information becomes subject to a materially different privacy policy as a result of such a transaction.

6.6 With Your Consent

We may share your information in other circumstances not described above when we have obtained your separate, explicit written consent to do so (for example, sharing a testimonial or photograph for marketing purposes as described in Section 7 of our Terms of Service).

7. Data About Minors

LuxeLife's eligibility requirements, age-confirmation procedures, treatment of unauthorized accounts, COPPA compliance, and protections for users under eighteen (18) are described in detail in Section 2 (Eligibility and Age Requirements) above. LuxeLife's prohibition on targeted advertising and sale of personal data for users under eighteen (18), consistent with Maryland Commercial Law § 14-4707 (MODPA), is addressed in Section 8 (Targeted Advertising and Sale of Personal Data).

In summary: the Service is for adults 18 and older. We do not intentionally collect data from minors. We do not sell or use for targeted advertising the data of any user known or reasonably known to be under 18. If we discover a minor has accessed the Service, we will terminate the account and promptly address any associated personal data in accordance with applicable law.

8. Targeted Advertising and Sale of Personal Data

LuxeLife does not sell your personal information to any third party, in whole or in part, for any purpose, including monetary or other valuable consideration.

LuxeLife does not use your personal information for targeted advertising, including behavioral advertising, interest-based advertising, or cross-context behavioral advertising as defined under applicable state privacy laws.

LuxeLife does not share your personal information with third parties for those third parties' own advertising, marketing, or commercial purposes.

These prohibitions apply to all users regardless of age. We apply heightened protections consistent with Maryland Commercial Law § 14-4707 for any user known or reasonably known to be under 18, including prohibitions on targeted advertising and personal data sales applicable to such users.

9. Data Retention

We retain your personal information for as long as your account is active or as otherwise necessary to provide the Service, fulfill the purposes described in this Policy, and comply with our legal, tax, and accounting obligations.

When your Membership terminates or expires and your account is closed, we will delete or anonymize your personal information within a reasonable time, except to the extent we are required to retain it to: (a) comply with applicable law or regulatory requirements; (b) resolve disputes; (c) enforce our agreements; or (d) maintain records as required by Maryland or federal law.

Service documentation (photographs, notes, and records associated with visits to your Property) may be retained for a longer period consistent with LuxeLife's operational, insurance, and legal requirements, as described in Section 14.2. Upon cancellation of your Membership, you may request deletion of service documentation by contacting privacy@luxelifehomeconcierge.com. LuxeLife will evaluate and honor eligible deletion requests in accordance with applicable law and this Policy, subject to applicable retention obligations, insurance requirements, dispute-resolution needs, and other legitimate business purposes. A deletion request does not automatically override an applicable retention period.

Personal information from accounts that LuxeLife determines were created by individuals who do not satisfy the eligibility requirements, including any account created by a person under 18, will be deleted or anonymized promptly upon discovery, except to the extent retention is required by law.

10. Data Security

LuxeLife employs reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: all data transmitted between your device and the Service is encrypted using HTTPS/TLS.
• Password security: passwords are stored in hashed form through our authentication provider using industry-standard cryptographic hashing. LuxeLife does not store or have access to plaintext passwords.
• Access controls: access to personal information is limited to LuxeLife personnel and contractors who require it to perform their roles, and is subject to confidentiality obligations.
• Vendor security requirements: our service providers are required to maintain appropriate security measures consistent with industry standards.
• Monitoring: we monitor our systems for security incidents and maintain incident response procedures.

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that triggers notification obligations under Maryland law (including the Maryland Personal Information Protection Act, Md. Code, Com. Law § 14-3501 et seq.) or other applicable law, we will notify affected individuals and regulatory authorities in the manner and within the timeframes required by law.

11. Your Privacy Rights

Depending on your state of residence and applicable law, you may have some or all of the following rights with respect to your personal information:

11.1 Privacy Rights That May Be Available to You

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete personal information.
• Deletion: request that we delete your personal information, subject to our legal retention obligations.
• Opt out of sale: opt out of the sale of your personal information (note: we do not sell personal information).

11.2 Maryland Residents

If you are a Maryland resident, your rights are governed in part by the Maryland Online Data Privacy Act (MODPA), Md. Code, Com. Law § 14-4701 et seq., and the Maryland Personal Information Protection Act (MPIPA), Md. Code, Com. Law § 14-3501 et seq. Under MODPA, Maryland residents have the right to:

• Access and obtain a copy of personal data we have processed about you;
• Correct inaccuracies in your personal data;
• Delete personal data you have provided to us or that we have collected about you;
• Opt out of targeted advertising, sale of personal data, or profiling in furtherance of decisions producing legal or similarly significant effects (note: LuxeLife does not engage in targeted advertising, sell personal data, or engage in such profiling);
• Data portability: receive a copy of personal data you have provided in a portable and readily usable format.

LuxeLife will not discriminate against you for exercising your privacy rights under MODPA or any other applicable law.

11.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Know: the right to know what personal information we collect, use, disclose, and sell.
• Delete: the right to request deletion of your personal information, subject to legal exceptions.
• Correct: the right to correct inaccurate personal information.
• Opt out: the right to opt out of the sale or sharing of personal information (note: we do not sell or share personal information as defined under California law).
• Non-discrimination: the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

California residents may designate an authorized agent to submit requests on their behalf. We may require verification of your identity and, where an agent is used, verification of the agent's authority.

11.4 Verification of Privacy Requests

To protect your personal information and prevent unauthorized requests, LuxeLife may take reasonable steps to verify your identity before processing a privacy request. The verification method will be proportionate to the sensitivity of the request:

• For access and portability requests: we will typically verify your identity by confirming information already associated with your Luxify account, such as your registered email address, account username, or the service address on file.
• For deletion requests: because deletion is irreversible, we may apply a higher standard of verification, which may include confirming multiple pieces of account-associated information or requiring you to verify ownership of the email address on file.
• For correction requests: we will verify your identity using account-associated information and will also request documentation or context sufficient to confirm the inaccuracy.

LuxeLife will not request sensitive information that is unnecessary or disproportionate to the verification purpose. If we are unable to verify your identity, we will notify you and explain what additional information may be required. Verification requirements do not apply to opt-out requests (since we do not sell data or engage in targeted advertising, such requests require no action).

11.5 How to Submit a Request

To submit a privacy request, contact us at:

• Email: privacy@luxelifehomeconcierge.com (preferred — include "Privacy Request" in the subject line)
• Mail: LuxeLife Home Concierge Services LLC, 403 North Charles Street, Suite 100C, Baltimore, MD 21201

We will acknowledge receipt of your request promptly and respond within the timeframe required by applicable law — generally 45 days under MODPA and 45 days under CPRA, each extendable by an additional 45 days where permitted with notice. We will not charge a fee for a reasonable first request but reserve the right to charge a reasonable fee for subsequent or manifestly unfounded requests as permitted by law.

11.6 Appeal of Denied Privacy Requests

If LuxeLife denies your privacy request, in whole or in part, we will provide you with a written explanation of the reason for the denial and information about your right to appeal. To appeal a denied request:

• Email privacy@luxelifehomeconcierge.com with the subject line: "Privacy Request Appeal — [Your Name]."
• Include a brief description of the original request and the basis for your appeal.

LuxeLife will review your appeal and respond within the timeframe required by applicable law. If your appeal is denied, we will provide you with information about any additional rights or complaint mechanisms available to you under applicable law, including, where applicable, the right to contact your state's attorney general or a relevant data protection authority. Maryland residents may contact the Office of the Maryland Attorney General at oag.state.md.us.

12. Sensitive and Security-Related Information

Certain information we collect in connection with providing home concierge services is particularly sensitive due to its direct potential impact on the physical security of your Property and the safety of your household. This information includes, but is not limited to:

• Property access credentials: door codes, smart lock credentials, garage codes, alarm codes, and lockbox combinations.
• Security system information: alarm system providers, camera placements, and monitoring configurations shared to allow Personnel to safely enter and exit the Property.
• Detailed Property information: information about the layout, systems, or conditions of your home that could create a safety or security risk if exposed.

LuxeLife applies heightened operational and technical safeguards to this category of information beyond those applied to standard personal information, including:

• Strict need-to-know access controls: security-related credentials are shared only with the specific Personnel assigned to your account and are not stored in shared or general-access systems.
• Prompt revocation: when a Personnel member is reassigned, when a subcontractor's engagement with LuxeLife ends, or when an individual otherwise no longer requires access to a particular client's Property, LuxeLife will promptly revoke or remove that individual's access to your credentials. Where appropriate based on the nature of the access credential and the circumstances of the reassignment, LuxeLife may recommend that you update or replace your access credentials as an additional precaution.
• Credential return and deletion: upon cancellation or expiration of your Membership, LuxeLife will return physical keys and access devices and delete or destroy all stored access credentials within a reasonable period following cancellation or expiration, generally within five (5) Business Days where practicable. Circumstances such as an active service visit, pending dispute, or ongoing insurance claim may affect the exact timing; LuxeLife will notify you of any expected delay.
• Incident notification: in the event LuxeLife determines that a security incident has affected property access credentials or service records, LuxeLife will notify you without unreasonable delay, advise appropriate protective steps, and take all reasonable remediation steps.

You may request that LuxeLife update, replace, or remove stored access credentials at any time by contacting your assigned Member Services representative or emailing privacy@luxelifehomeconcierge.com.

13. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services (for example, links to third-party privacy policy or vendor websites). This Policy does not apply to those third-party services, and LuxeLife is not responsible for the privacy practices, security measures, or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Service.

14. Property Access Records and Service Documentation

Because LuxeLife's services involve authorized access to your home, we collect and retain certain categories of operational information that are distinct from typical consumer service data. This section describes how we handle that information.

14.1 Property Access Credentials

Access credentials — including door codes, smart lock credentials, garage codes, alarm codes, and lockbox combinations — are collected solely to facilitate scheduled service visits and are handled in accordance with the heightened safeguards described in Section 12 (Sensitive and Security-Related Information). In summary, these credentials are shared only with assigned Personnel on a strict need-to-know basis, revoked promptly when Personnel are reassigned or their engagement ends, and returned or deleted following Membership cancellation. You may request that credentials be updated or removed at any time by contacting your Member Services representative or emailing privacy@luxelifehomeconcierge.com.

14.2 Service Documentation (Photos, Videos, and Notes)

LuxeLife Personnel may capture photographs, videos, and written notes during service visits for the following operational purposes: documenting work performed, recording pre-existing property conditions, tracking project status, and maintaining records for insurance and legal purposes. The following terms govern this documentation:

• Devices: service documentation is captured using LuxeLife-issued or LuxeLife-approved devices only. Personnel are not permitted to use personal devices to photograph or record client properties unless expressly authorized by LuxeLife in writing for a specific purpose.
• Scope: documentation is limited to areas of the Property directly relevant to the service being performed. Personnel will make reasonable efforts to avoid capturing personal belongings, family members, guests, or pets. Where documentation incidentally captures such items, those images are subject to the same confidentiality requirements as all other service records.
• Client preferences: where operationally feasible, a Client may request that LuxeLife limit or forgo photo or video documentation for a specific visit by notifying LuxeLife through the Luxify App or the assigned Personnel prior to or at the start of the visit. LuxeLife may not be able to honor documentation restrictions where records are required for insurance, legal, or quality-assurance purposes.
• Confidentiality: all service documentation is stored securely, accessible only to authorized LuxeLife Personnel, and treated as Confidential Information. Documentation will not be used for marketing, promotional, or social media purposes without your separate, explicit written consent.
• Retention framework: photographic and video records are generally retained for at least one (1) year following the visit date for insurance and dispute-resolution purposes, and no longer than reasonably necessary to satisfy operational, insurance, dispute-resolution, and legal requirements. Written service notes, which may be referenced in connection with ongoing Membership records, billing, or legal matters, may be retained for up to three (3) years following Membership termination. Upon Membership cancellation, you may request deletion of service documentation at privacy@luxelifehomeconcierge.com; LuxeLife will evaluate and honor eligible requests consistent with this Policy, subject to applicable retention obligations. A deletion request does not automatically override an applicable retention period. Specific retention periods may be extended where required by active litigation, an open insurance claim, or applicable law.

14.3 Home System Information

Information about your home's systems and appliances — such as HVAC, plumbing, electrical, or smart home devices — shared in connection with service requests is used solely to perform requested services and for preventive maintenance tracking. It is not shared with third parties other than Third-Party Vendors expressly authorized by you and Personnel assigned to your account.

LuxeLife treats all property-related information as Confidential Information under our Terms of Service. All Personnel and subcontractors are required to sign confidentiality agreements governing their handling of this information. In the event LuxeLife determines that a security incident has affected property access credentials or service records, LuxeLife will notify affected Clients without unreasonable delay and advise appropriate protective steps, as appropriate under the circumstances.

15. Electronic Communications and Marketing

15.1 Transactional Communications

We send account-related and transactional communications, including Membership confirmations, scheduling updates, billing statements, service reminders, and Membership term expiration notices. These communications are necessary for us to administer your Membership and cannot be fully opted out of while your account is active.

15.2 Marketing and Promotional Activities

LuxeLife sends marketing and promotional email only to people who have opted in, for example by checking the optional marketing box on a giveaway entry form. We record when you opted in. Every marketing email includes an unsubscribe link and our postal address, as required by the CAN-SPAM Act and Maryland law. You may opt out at any time by using that link or by emailing privacy@luxelifehomeconcierge.com; we honor opt-out requests within ten (10) business days. Opting out of marketing email does not affect transactional communications described in Section 15.1, your Membership, or any giveaway entry.

This is separate from LuxeLife's general promotional activities — such as publishing testimonials, client stories, or related content on our website, social media, or marketing materials. LuxeLife may engage in these activities only with the separate, explicit written consent of the Client whose information or likeness is used, as described in Section 6.6. A client may provide or withdraw this consent at any time without affecting their Membership or LuxeLife's ability to deliver services.

15.3 SMS Communications

If you consent to receive SMS or text messages from LuxeLife (for example, scheduling reminders or service updates), you may opt out at any time by replying STOP to any such message or by updating your preferences in the Luxify App. Message and data rates may apply.

15.4 Push Notifications

The Luxify App may send push notifications to your device. You can manage push notification preferences through your device's operating system settings.

16. Geographic Scope and Data Transfers

The Service is operated from and intended for users within the United States. If you access the Service from outside the United States, please be aware that your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer and processing.

We do not currently offer the Service outside the United States and do not intend for it to be accessed or used by individuals located in the European Union, the United Kingdom, or other jurisdictions with distinct data protection regimes (such as the GDPR). If this changes, we will update this Policy to address applicable international data transfer requirements.

17. Automated Decision-Making

LuxeLife does not use fully automated decision-making processes (i.e., decisions made without human involvement) that produce legal or similarly significant effects on users, such as automatic account termination or denial of service. All material decisions regarding your Membership — including suspension or termination — involve human review.

We may use automated tools to assist with internal operations such as scheduling optimization, fraud detection, or security monitoring. Where such tools flag a potential issue affecting your account, the matter is reviewed by a LuxeLife team member before any action is taken.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we do, we will revise the "Last Updated" date at the top of this Policy. For material changes — particularly changes that affect how we handle personal information in ways that are less protective than described here — we will notify you through the Luxify App, by email to the address on file, or by another appropriate means, at least thirty (30) days before the change takes effect where feasible.

Your continued use of the Service after a change to this Policy takes effect constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should discontinue use of the Service and, if applicable, cancel your Membership in accordance with our Terms of Service.

19. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or LuxeLife's data practices, please contact us:

LuxeLife Home Concierge Services LLC, 403 North Charles Street, Suite 100C, Baltimore, MD 21201.

Phone: 1-240-955-LUXE. Email: info@luxelifehomeconcierge.com. Web: www.luxelifehomeconcierge.com.

Privacy requests, complaints and general privacy questions: privacy@luxelifehomeconcierge.com.

Quick Reference: Our Key Data Commitments

The table below summarizes LuxeLife's key data commitments. For full details, refer to the sections above.